Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@copperlover.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info: Your name Your order number Product name & code (this can be found on your order confirmation email) Picture of the fault / incorrect item

Unfortunately Copperlover is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Copperlover. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

For Regular shipping option it will take 2 to 3 weeks. For fast shipping option it will take 2 to 3 days. Please note estimated shipping times don't include processing time at the warehouse and are calculated from the date the order is shipped.

To modify or cancel your copperlover.com order, contact our Customer Service team at info@copperlover.com. Please have your order reference number available.